Privacy Policy
Last updated: October 25, 2026
This policy explains what personal information The Canna Lab collects when you use thecannalab.co, how we use it, and the choices you have. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
What we collect
- Order and delivery details: your name, phone number, email address and delivery address, plus the items you order.
- Account details: if you create an account, your login email and order history.
- Messages: anything you send us through the contact form, live chat or email.
- Age confirmation: that you confirmed you are 19 or older. We may ask to see government ID at delivery.
- Technical data: basic information your browser sends, such as pages visited, device type and approximate location, used to keep the site working and understand how it is used.
We do not collect or store card numbers. Payment is by Interac e-Transfer or cash on delivery.
How we use it
- To process, deliver and support your orders.
- To contact you about your order or delivery window.
- To answer your questions.
- To keep the site secure and prevent fraud.
- To send offers by email or text, only if you opt in. You can unsubscribe at any time.
Who we share it with
We never sell your personal information. We share only what is needed with service providers who help us run the store, such as our website host, email and messaging providers, and our delivery drivers. We may disclose information if the law requires it.
Cookies
We use cookies to remember your cart, keep you logged in, remember your age confirmation and measure site traffic. You can block or delete cookies in your browser, but the cart and checkout may not work without them.
How long we keep it
We keep order records for as long as needed for business, tax and legal purposes, and delete or anonymize information we no longer need.
Keeping it safe
The site uses an encrypted (HTTPS) connection, and access to customer information is limited to people who need it to fill orders.
Your choices
You can ask to see, correct or delete the personal information we hold about you, or withdraw consent to marketing, by emailing info@thecannalab.co. We will respond within 30 days.
Age requirement
This site is only for adults 19 and older. We do not knowingly collect information from anyone under 19.
Changes and contact
We may update this policy, and the date above will change when we do. Questions? Email info@thecannalab.co or use our contact page.
